FAQs

 

 

  1. What types of products does Elovana offer?
    We offer a wide range of products, including clothing, jewelry, and accessories. You’ll find dresses, tops, skirts, pants, jackets, shoes, handbags, sunglasses, shapewear, coordinated sets, and swimwear. Each piece is designed to reflect the elegance and diversity of femininity.

  2. Where are your products made?
    Our products are carefully selected and come from various ateliers and manufacturers that uphold high standards of quality and ethics. We work closely with our suppliers to ensure the durability and authenticity of each piece.

  3. How do I choose the right size?
    We provide detailed size guides for each product category to help you choose the size that fits you best. We recommend consulting these guides or contacting our customer service for any specific size-related questions.

  4. What payment methods do you accept?
    elovana-montreal.com currently accepts the following credit cards and payment methods:

    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Meta Pay
    • Google Pay
    • Mastercard
    • PayPal
    • Shop Pay
    • Venmo
    • Visa

    We ensure that every credit card transaction is conducted in a secure environment. Our payment system features 128-bit SSL security encryption. You can tell the transaction is secure when you see a padlock icon at the bottom right of your web browser.

    We do not store your credit card information once you have completed your order. Instead, it is sent directly to our banks. Rest assured that your credit card or bank account information is secure every time you make a purchase.

  5. Do you ship internationally?
    Yes, we ship our products internationally. Shipping fees and delivery times vary depending on the destination. Please check our shipping policy for more details.

  6. What is your return policy?
    We want you to be completely satisfied with your purchase. If for any reason you are not happy, we accept returns within 30 days of the receipt date, provided that the items are in their original condition, unworn, unwashed, and with all original tags attached. Please refer to our return policy for more information.

  7. How can I contact customer service?
    For any questions, please contact us at:

    DIGI TOP Partners LLC

    • Registration number: 7326300
    • Phone: +1 (505) 303 1233
    • Email: contact@elovana-montreal.com
    • Address: 8206 Louisiana Blvd NE a, Albuquerque, NM 87113, United States

    Monday - Friday - 9:00 AM - 5:00 PM EST.

  8. Can I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our delivery partner's website.

  9. Do you offer gift cards?
    Yes, we offer gift cards that can be used to purchase any product on our website. Please visit our gift card page for more information and to make a purchase.

  10. How can I subscribe to your newsletter?
    To stay updated on the latest arrivals, special offers, and events, you can subscribe to our newsletter by entering your email address in the subscription field located at the bottom of our homepage.